One of the great benefits of websites such as Amazon is the ability to read other peoples impartial reviews. Faced with what seems like an every growing array of choice, for an ever growing set of problems, real user reviews can help you reduce the option set so you can buy the best solution for your particular need. However this system is not without it’s problems as Tim Berry has previously pointed out. Competitors can game certain systems (including Amazon) by posting bad reviews behind a cloak of anonymity, and customers can also use them to gain revenge if their demands are not met. Reviews undertaken by established companies tend to be much rarer and are particularly valuable to customers (and producers alike).

As a software producer we are always keen to get independent reviews. We are 100% confident that we have a fantastic product in Business Plan Pro 11.0, but it’s especially pleasing when reviews come out so positively. Business Plan Pro 11.0 has just been reviewed by Company Partners, in the U.K. and has received a ‘highly recommended’ commendation - the first one Company Partners have issued since they first started reviewing business plan products and services.

When these reviews assess competitive and substitute products also, it helps inform entrepreneurs as to which products are clear category leaders. One challenge for software publishers is that prospective buyers are faced with an array of choices and until they consume the product they cannot assess its true value. Consumers are not going to buy all of the options so have to rely on marketing, word of mouth and reviews to help them decide.

We also like reviews as any negative points can help inform new features, or design changes in future editions. Thankfully any negative points we receive regarding Business Plan Pro are usually pretty minor, after all, we are fully committed and focussed on making the business planning process as painless as possible.

The Business Plan Pro 11.o review is available here.

Alan Gleeson

Palo Alto Software

Tags: business plan, business planning, product review
Posted on July 10th, 2008 | No Comments »

Last week saw the thrust and parry of dueling keyboards as [a mainstream media consortium] took umbrage with the blogosphere, and bloggers’ frequent quotations from the [mmc]’s posted stories. There were demands for the take-down of various blog pages, and attempts to collect fees-per-word of quotes, as well as rapier-like witty ripostes. You can read about this on the TechCrunch blog, Post 1, and and Post 2.

While this issue seems, on the surface, to be about copyright, fair use, and possibly expansion of new revenue streams, it also deals with attribution and citing of sources. This is not just for journalists. It is just as important to entrepreneurs.

When you write your business plan, especially if you are using the plan to secure funding, you must cite your sources. Your plan will have topics and statistics covering your target market, population demographics, spending habits, market trends, market growth, and the like. The banks or investors or VCs are savvy business people. They know how to double check your assumptions, and will have no qualms about calling your bluff…and quashing your funding if they don’t credit your stats.

If your business is going to provide day care services, you’d better be able to show an increase in young dual-income families in your area. Investors are unlikely to support the construction of high-end mansions in a community that has been losing all of its industry. If you forecast skyrocketing sales, you’d better be able to document how a similar product or service did the same, and why yours will follow suit, and not crash and burn in a saturated market niche.

In other words you can’t pull your projections out of your … that is, out of thin air! Do your research! Develop your forecasts using that information. Document your sources in your plan. Take a look at this blog post by Alan Gleeson, Managing Director of Palo Alto Software Ltd, in the UK. The post quotes several people, businesses and news sources, and includes links and footnotes. Your business plan should do the same, giving the proper attribution to your sources.

As a raconteur I can make it up as I go along. As a business owner you don’t have that luxury.

Steve Lange
Senior Editor
Palo Alto Software

Tags: attribution, business plan, citing sources, document forecasts, quotes, research
Posted on June 25th, 2008 | No Comments »

While some people associate business planning narrowly with sales forecasting, or as a means to obtaining investment, it can also be used by companies to assess the impact of changes to the environmental context. This analysis of the future can help inform strategies and tactics in the present, which help to minimise the likelihood of certain outcomes, particularly negative ones happening in the future.

I spotted an advert in a recent edition of Newsweek which resonated strongly with me. The advert was placed by a company that clearly had one eye on the future, had identified a significant threat to a key supplier and had begun to put in place a number of clever activities in an attempt to protect this key supplier.

Who was the key supplier?

It is the humble honey bee, and the company in question is Haagen-Dazs.

Recognising that the ingredients it uses in its ice cream rely heavily on pollination by honey bees, Haagen-Dazs has set up a website which strives to raise awareness of the alarming decline in honey bees. The advert in Newsweek went one step further, consisting of an advert alongside a printed recyclable sheet embedded with wild flower seeds. The instructions suggested you ‘save a bee‘ by planting the page and watering it.

Not only is this a clever campaign that both engages and drives action, but also one that essentially carries no cost for the consumer. In economic terms it is a great solution to a real growing strategic problem, and also a very effective marketing ploy. For ice cream lovers the world over, it is also a very worthy cause!

Alan Gleeson
Palo Alto Software Ltd (U.K.)

Tags: business plan, business planning, ice cream, Marketing, Strategy, suppliers
Posted on June 17th, 2008 | No Comments »

I found the following story on several Internet sites.

At New York’s Kennedy airport today, an individual, later discovered to be a public school teacher, was arrested trying to board a flight while in possession of a ruler, a protractor, a set square, and a calculator.

The Attorney General and the Secretary of Homeland Security believe the man is a member of the notorious Al-Gebra movement. He is being charged with carrying weapons of math instruction.

Al-Gebra is a very fearsome cult, indeed. They desire average solutions by means and extremes, and sometimes go off on a tangent in a search of absolute value.

They consist of quite shadowy figures, with names like “x” and “y”, and, although they are frequently referred to as “unknowns”, we know they really belong to a common denominator and are part of the axis of medieval with coordinates in every country.

As the great Greek mathematician Isosceles used to say, there are 3 sides to every triangle, and if God had wanted us to have better weapons of math instruction, He would have given us more fingers and toes.

Therefore, I’m extremely grateful that our government has given us a sine that it is intent on protracting us from these math-dogs who are so willing to disintegrate us with calculus disregard.

These statistic scumbags love to inflict plane on every sphere of influence.

Under the circumferences, it’s time we differentiated their root, made our point, and drew the line. These weapons of math instruction have the potential to decimate everything in their math on a scalene never before seen unless we become exponents of a Higher Power and begin to factor-in random facts of vertex.

As our Great Leader would say, “Read my ellipse.”

Here is one principle he knows with certainty, they continue to multiply, their days are numbered and the hypotenuse will tighten around their necks.

Funny, yes? I think so.

Mark Twain said, “The difference between the right word and the almost-right word is the difference between lightning and the lightning-bug.”

The story above is also a cautionary tale about spell checker software, and the almost-right word. Everything in that story is spelled correctly, but many words are very incorrect in the context of Homeland Security. My spell checker just breezed right on by those.

If you make similar mistakes in the business plan you submit, the bank, the investors, the venture competition judges, or your MBA professors will also get a good laugh … and keep right on chuckling as they send your plan to the Out box.

Proofread your plan. Have someone who wasn’t involved in writing the plan read it over. Implement the edit suggestions you receive.

Steve Lange
Palo Alto Software

Tags: , business plan, edit, funding, investment, proof read, spell checker, spelling, venture, words
Posted on June 17th, 2008 | No Comments »

The negative relationship between property investment and entrepreneurship is not immediately obvious. However, the recent property booms in Ireland and the U.K. (amongst others) helps to demonstrate this relationship. In recent years, both countries have experienced phenomenal growth in house prices. That is, until everything came grinding to a halt at the end of last year. [1]

The net effect of this boom has been one where the incentive to become truly entrepreneurial was significantly reduced – why try and create a new product or service if there was a guaranteed high return from property development? Similarly, from an investment point of view, why consider any other investment opportunity if there was a perceived guaranteed high return from property development?

In Ireland, the short-term results of the boom were a huge increase in people ‘getting into property’ and in the U.K. every second TV show on Channel 4 seemed to focus on property, e.g. Location Location Location, Property Ladder, A Place in the Sun and Grand Designs. Now all manner of problems are coming home to roost as the market collapses and the scale of consumer debt is becoming obvious. [2]

The Irish Government was happy to continue to fuel the boom, rezoning land for development, and cosying up to property developers [3], given how the huge property related taxes were contributing to their coffers. As David McWilliams, a leading Irish economist points out, a national focus on property is damaging as a ‘country which experiences a property boom turns in on itself. The reason for this is very simple, property cannot be traded. Bricks and mortar are tied to the land and the land is fixed and can’t be exported. Therefore, the discipline of international competition is lost.’

I would go further than this, it also destroys enterprise – there have been countless examples of successful businesses in Ireland shutting down because there is a greater return to be had from selling the property for redevelopment than continuing the business as a going concern. [4]

As someone passionate about entrepreneurship however, I take the view that every cloud has a silver lining, and that the property collapse could prove to be an excellent stimulus for entrepreneurship.

As Michael O’Leary, M.D of low cost European airline Ryanair recently claimed, “I love recessions,” he says. “Recessions are much more fun. Good times are a pain in the bum. Good times, any idiot can make money. In recessions, the good get up off their backsides and start doing the kind of sensible things that they should do all of the time. It’s good for business”. [5]

Now that ‘property development’ is no longer a safe bet, and the Irish and U.K Governments realise that the boom is over, it is likely that entrepreneurship, in its purist form, should take off once again. Those who stretched themselves with high mortgages will face stark options: sell up at a loss, or try to make ends meet. For some, second jobbing will be their only option and this will also help to fuel the passions of entrepreneurship in people. It is also hoped that the respective Governments will play their role, after all their taxation policies and planning policies have helped to fuel the boom in the first place.

Alan Gleeson
Palo Alto Software

[1] http://news.bbc.co.uk/1/hi/business/7445864.stm

[2] http://www.grant-thornton.co.uk/press_room/amount_of_uk_consumer_debt_exc.aspx

[3] http://www.independent.ie/national-news/bertie-makes-his-own-pitch-for-the-banished-galway-races-tent-1393773.html

[4] http://www.rte.ie/news/2008/0523/mcnamarab.html

[5] http://news.bbc.co.uk/1/hi/business/7438315.stm

Tags: business plan, entrepreneurship, Ireland
Posted on June 12th, 2008 | 1 Comment »

…can be so confusing.

I was bemused, once again, over the various ways we measure success in our society.

We were watching a movie, Martian Child, with John Cusack and Bobby Coleman. John’s character was trying to teach his adopted son to hit a baseball. As he explained “If you hit 3 out of 10 you’re a star. If you do just a little better, you’re a superstar!” That theme recurs in the film.

It was heartening in the film’s context. If we apply it to our daily lives, the little bit of wisdom can be freeing and encouraging. It gives us lots of room to try, to experiment, (and yes, to fail and try again), to learn, and to grow. We don’t have to be perfect the first time, every time. 3 out of 10 and you can be a star. Heady stuff.

But that idea contrasts with so much else we hear.

“Nobody wants to be a 0, but everybody wants to be a 1, and there’s so little room in between.”
– Laurie Anderson, songwriter/singer.

In school if you were to get only 3 of 10, you’d not only get an F, but never get into college. Today you need to get all those advanced placement credits to get a 5.0 on a 4.0 grading scale. (And what kind of math does that teach, eh?)

And of course, if you’re a figure skating or ice dancing Olympian, you strive to be a 10. (And who can remember that very forgettable movie by the same number?)

We spend our lives searching for and nurturing love….unless you play tennis, in which case “love” is the dreaded lowest score.

And this relates to business how? By being realistic in your measure for success. Write your business plan, set your goals, establish your timelines and milestones.

Then review how you’ve done, run a plan vs. actual analysis. And adjust your plan as necessary, making decisions using real data.

If you converted 100% of your marketing leads into sales you’d be doing fantastically well. If you set your goal and measure of success as converting 100% of your leads you’ll be both deluding yourself, and very very disappointed.

Be honest and set realistic goals for yourself. If you converted 3 out of 10 marketing leads you would be a star, and quite likely have a very successful business.

Steve Lange
Palo Alto Software

Tags: , , 10, 3 of 10, business plan, business planning, marketing leads, measure of success, sales, Success
Posted on June 2nd, 2008 | No Comments »

This article titled Lolcat site hiring; spelling skillz optional appeared in Yahoo! News today.

“I can haz dream Job? My rezumez! let me showz u thm”
That’s the subject line of a cover letter sent by a job applicant to I Can Has Cheezburger, one of the premier sites for so-called Lolcat pictures.

“I got a stack of résumés that I can’t even go through,” said Ben Huh, founder of the site. “You know how they say, ‘Spell everything correctly because the people reading your résumé will toss it out otherwise?’ Well, we can’t even do that. We won’t knock you out for spelling…. The traditional résumé screening methods don’t apply here.”

This intentional devolution of language makes an old curmudgeon editor such as myself just cringe.

Now, I get a chuckle out of these photos and captions too, but you have to know how to spell correctly in order to get the most humor benefit from the misspelling.

To say that it is acceptable to have just a little misspelling on your résumé, or your business plan, is like Homer Simpson sitting at the nuclear power plant controls saying “Don’t worry. It’s OK. The needle is just a little bit into the red zone. Now, where are those donuts?”

Use your spell checker. Proofread your work, or all of your efforts could blow up.

Steve Lange
Senior Editor
Palo Alto Software

Tags: business plan, misspelling, resume, spell check, spelling
Posted on April 24th, 2008 | No Comments »

I will be presenting on the following topic: “Will my idea work?” at the BStartup Exhibition at London Excel at Friday, April 25 at 12.30PM (Hall 3). My presentation will be focused on the importance of sales forecasting when compiling a business plan as well as highlighting some of the key areas to focus on in any business plan.

We will also be exhibiting at the show (stand 810), so please be sure to call by to say hello if you are in the vicinity. The BStartup Exhibition claims to be the UK’s largest exhibition for people starting and expanding a small business. We have exhibited at BStartup for a number of years and have enjoyed meeting so many people looking to set up a new business.

Alan Gleeson
Palo Alto Software Ltd

Tags: business plan, business plan uk
Posted on April 21st, 2008 | No Comments »